
Software Developer
Software Development Skills
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C# - Proficient
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JavaScript / React / ES6
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Python - Intermediate
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Java - Proficient
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Visual Basic - Proficient
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HTML 5 / CSS 3 - Intermediate
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Microsoft Office - Expert
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Unity - Beginner
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SQL - Proficient
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Relational Databases - Expert
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Adobe Photoshop - Expert
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Blender - Beginner
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GitHub - Proficient
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Visual Studio - Proficient
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Visual Studio Code - Proficient
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DAZ 3D - Proficient
Resume
MY CV
Achievements and Experience
Software Engineer - Regency Technologies
June 2018 - November 2022
TEAM LEADER - ALLSTATE
November 2017 - June 2018
TRAINING MANAGER - ALLSTATE
May 2016 - November 2017
QUALITY ASSURANCE SPECIALIST - ALLSTATE
Assisted in day-to-day operations of a front line team and provided subject matter level expertise.
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Coached 16-20 front line associates on improving their monthly metric results, Allstate product knowledge, and other various phone skills to improve overall agency experience, meet business needs, and meet service level agreements
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Conducted daily side by side observations with associates to help identify opportunity areas and provided professional advice on how to address and improve the areas of opportunity
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Participated and facilitated in 50+ continuous improvement sessions that resulted in new processes and resources being introduced to the department
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Analyzed and reviewed trending data on a weekly basis to identify areas in which the team was not meeting business goals
September 2013 - April 2015
PROJECT MANAGER - NORTHSTAR RECOVERY SERVICES
April 2015 - May 2016
CUSTOMER SERVICE REPRESENTATIVE - ALLSTATE
Answered inbound phone calls to support the Allstate agency force with policy specific situations.
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Selected as Most Valued Professional for business goals in the year of 2015
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Assisted with new hire training due to excellent product knowledge and performance
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Participated in continuous improvement sessions that led to better business processes being put in place for the department
August 2008 - September 2013
0311 RIFLEMAN - UNITED STATES MARINE CORPS
November 2022 - Present
Facilitated team meetings and monitored team performance to ensure business goals were met. Conducted monthly coaching sessions to develop and improve employee performance.
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Built cross site working relationships that assist with aligning with company goals and strategy – assisted with transitioning Accounting work to Allstate India under Transformative Growth
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Completed 50+ problem solving sessions to help meet business unit goals and to improve business related processes
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Developed several computer applications to assist with day-to-day operations and to automate repetitive daily tasks which allowed for efficiency gains
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Facilitated daily team meetings and monthly individual coaching sessions which allowed for professional and personal development of internal employees
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Conducted periodic spot check reviews on employees to ensure high quality service is being provided to our agents and customers
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Recipient of the 2018 ASIC Leadership Peer Award
Conducted commercial mitigation projects and emergency disaster recovery operations
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Led mitigation efforts as Project Manager. This included daily meetings with the client on project status and developing rough order of magnitudes
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Oversaw commercial mitigation projects totaling over $500,000
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Ensured IICRC Standards were met on all projects.
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Facilitated daily safety brief meetings with supervisors and crews ranging from 5-50 laborers
Conducted combat operations and training for the global war on terrorism
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Assistant Squad Leader for 7 Marines
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Designed and facilitated a rigorous physical training regimen that was instituted at the company and battalion level
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Expert marksman at 200, 300, and 500 yards using sitting, standing, and prone positions.
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Maintained and tracked military equipment totaling over $1,000,000 during combat operations in Afghanistan
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Awarded a Meritorious Citation for efforts during desert training in the Mojave Desert
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Achieved the rank of Corporal (E-4)
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Honorable Discharge
Develop, implement, and maintain internal software applications.
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Develop and maintain software solutions using C# and JavaScript/React
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Utilize development software and services in an Agile environment (Jira, Sourcetree, Bitbucket)
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Troubleshoot end user software issues and develop new innovative solutions
Facilitated fundamental and process specific training for new associates coming into policy support at Allstate.
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Facilitated 2 new hire classes of 15-20 individuals on insurance fundamentals, Allstate business partners, and policy specific product knowledge
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Assisted in a transitional period for new hires upon completion of training; this consisted of assisting in meeting metric goals, closing education gaps, and developing new hires in a professional manner
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Discovered incumbent training needs by working closely with business partners