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Software Development Skills

  • C# - Proficient

  • JavaScript / React / ES6

  • Python - Intermediate

  • Java - Proficient

  • Visual Basic - Proficient

  • HTML 5 / CSS 3 - Intermediate

  • Microsoft Office - Expert

  • Unity - Beginner

  • SQL - Proficient

  • Relational Databases - Expert

  • Adobe Photoshop - Expert

  • Blender - Beginner

  • GitHub - Proficient

  • Visual Studio - Proficient

  • Visual Studio Code - Proficient

  • DAZ 3D - Proficient

Resume

MY CV

Achievements and Experience

Software Engineer - Regency Technologies

June 2018 - November 2022

TEAM LEADER - ALLSTATE

November 2017 - June 2018

TRAINING MANAGER - ALLSTATE

May 2016 - November 2017

QUALITY ASSURANCE SPECIALIST - ALLSTATE

Assisted in day-to-day operations of a front line team and provided subject matter level expertise.

  • Coached 16-20 front line associates on improving their monthly metric results, Allstate product knowledge, and other various phone skills to improve overall agency experience, meet business needs, and meet service level agreements

  • Conducted daily side by side observations with associates to help identify opportunity areas and provided professional advice on how to address and improve the areas of opportunity

  • Participated and facilitated in 50+ continuous improvement sessions that resulted in new processes and resources being introduced to the department

  • Analyzed and reviewed trending data on a weekly basis to identify areas in which the team was not meeting business goals

September 2013 - April 2015

PROJECT MANAGER - NORTHSTAR RECOVERY SERVICES

April 2015 - May 2016

CUSTOMER SERVICE REPRESENTATIVE - ALLSTATE

Answered inbound phone calls to support the Allstate agency force with policy specific situations.

  • Selected as Most Valued Professional for business goals in the year of 2015

  • Assisted with new hire training due to excellent product knowledge and performance

  • Participated in continuous improvement sessions that led to better business processes being put in place for the department

August 2008 - September 2013

0311 RIFLEMAN - UNITED STATES MARINE CORPS

November 2022 - Present

Facilitated team meetings and monitored team performance to ensure business goals were met. Conducted monthly coaching sessions to develop and improve employee performance.

  • Built cross site working relationships that assist with aligning with company goals and strategy – assisted with transitioning Accounting work to Allstate India under Transformative Growth

  • Completed 50+ problem solving sessions to help meet business unit goals and to improve business related processes

  • Developed several computer applications to assist with day-to-day operations and to automate repetitive daily tasks which allowed for efficiency gains

  • Facilitated daily team meetings and monthly individual coaching sessions which allowed for professional and personal development of internal employees

  • Conducted periodic spot check reviews on employees to ensure high quality service is being provided to our agents and customers

  • Recipient of the 2018 ASIC Leadership Peer Award

Conducted commercial mitigation projects and emergency disaster recovery operations

  • Led mitigation efforts as Project Manager. This included daily meetings with the client on project status and developing rough order of magnitudes

  • Oversaw commercial mitigation projects totaling over $500,000

  • Ensured IICRC Standards were met on all projects.

  • Facilitated daily safety brief meetings with supervisors and crews ranging from 5-50 laborers

Conducted combat operations and training for the global war on terrorism

  • Assistant Squad Leader for 7 Marines

  • Designed and facilitated a rigorous physical training regimen that was instituted at the company and battalion level

  • Expert marksman at 200, 300, and 500 yards using sitting, standing, and prone positions.

  • Maintained and tracked military equipment totaling over $1,000,000 during combat operations in Afghanistan

  • Awarded a Meritorious Citation for efforts during desert training in the Mojave Desert

  • Achieved the rank of Corporal (E-4)

  • Honorable Discharge

Develop, implement, and maintain internal software applications.

  • Develop and maintain software solutions using C# and JavaScript/React

  • Utilize development software and services in an Agile environment (Jira, Sourcetree, Bitbucket)

  • Troubleshoot end user software issues and develop new innovative solutions

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Facilitated fundamental and process specific training for new associates coming into policy support at Allstate.

  • Facilitated 2 new hire classes of 15-20 individuals on insurance fundamentals, Allstate business partners, and policy specific product knowledge

  • Assisted in a transitional period for new hires upon completion of training; this consisted of assisting in meeting metric goals, closing education gaps, and developing new hires in a professional manner

  • Discovered incumbent training needs by working closely with business partners

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